General

What is Woodhaven USA?

Woodhaven was founded in 1971 and bridges together handcrafted furniture tradition with modernized state of the art manufacturing technology and facilities.  Woodhaven’s furniture is proudly produced in America (of both domestic and foreign materials) utilizing 3D modeling technology and traditional craftsmanship which allows for consistency and quality across all Woodhaven products. 

Woodhaven produces a variety of upholstered products from sofas, loveseats, sectionals, recliners, accent chairs, ottomans, and bedding.

Product

What are the frames made out of?

Frame components are made with genuine hardwoods and Engineered Wood Panels.  We use 1 ½’’ glue coated heavy duty staples in frame construction which bonds the staples and wood together for permanent joints.  Interlocking joints also further strengthen key stress areas.


What are the springs made out of?

Integrated seating system using heavy gauge tempered sinuous wire along with insulating deck pads ensures a long consistent life of the seat.

What are the cushions made out of?

High density foam for durability with a Dacron® fiber wrap for additional comfort is used in every seat to ensure the long life of the seat. High quality conjugate fiber is blown into every pillow. The fiber fill in each pillow is carefully weighed to maintain consistent shape and comfort.

What is the fabric made out of?

Dobby is a woven fabric produced on a dobby loom characterized by small geometric patterns adding extra texture to the cloth. The vast majority of Woodhaven fabrics are polyester / polypropylene or olefin blends. These fabrics are comfortable, yet durable and the polypropylene adds additional water and stain resistance to the fabric without added chemicals.

Does Woodhaven support greener manufacturing?

Woodhaven proudly supports "greener" manufacturing throughout our facilities through the use of sustainable materials, periodic waste audits, and recycling. On average, Woodhaven recycles over twelve million pounds of materials each year, reducing the amount of waste previously sent to landfills. We utilize skylights, and fluorescent and LED lighting in our facilities to lessen our electrical power demand. In addition, we have incorporated electric lift trucks into our fleet, replacing older propane models.

What are Performance fabrics?

Fabrics that are easy to clean and withstand the wear and tear of everyday life. Simple stains should come out with a little water and blotting. Tough stains like coffee should be able to come out with a mild household or upholstery cleaner. We always recommend following the cleaning instructions that correspond to each specific item of merchandise.

What is Dobby Woven Fabric?

Dobby is a woven fabric produced on the dobby loom, characterized by small geometric patterns and extra texture in the cloth.

How do you clean the fabric?

Information on how to clean and maintain the fabric for each item can be found in the description for each item on the product detail page. View more information.

What are the pillows stuffed with?

The back pillows of the products as well as the throw pillows are filled with conjugated fiber.

Can I use a fabric treatment on the furniture?

We recommend following the cleaning instructions that correspond to each specific item of merchandise. That information is located on the product detail pages as well as our cleaning code page located here.

Can the legs be removed from the furniture?

Yes, all the legs of each piece can be removed easily.

What is the foam density?

Woodhaven uses a higher-level density foam versus the industry standard. Higher density foam provides more resilience over the life of the product, a more consistent seat and enhanced durability.

Delivery & Installation

What is included with the white glove delivery service?

White glove delivery and installation means the team will unpack, assemble, and stage the furniture in your desired area. The team will also remove all trash and protective packaging associated with the furnishings. During the COVID-19 pandemic, local restrictions may not allow delivery personnel to enter your home, in which case, every effort will be made to get your product as far into the home as possible - oftentimes garages or thresholds.

The White Glove Services do not included the following:

- Company cannot climb more than 2 flights of stairs for delivery at final destinationCompany cannot move product that is already in your home including that which is being replaced by your new shipment

- Company cannot haul away or move to curb unwanted furniture including that which is being replaced by your new shipment

- Company cannot deliver outside of normal business hours 8:00- 6:00 local time, M-F on working days (non-Holidays)

Who is the white glove delivery and installation team?

We work with a team of skilled, careful and insured furniture installers who are experienced with moving and assembling furniture. Delivery teams will have all necessary moving materials including protective blankets and hand tools.

What should I expect on delivery day?

We work with a team of skilled and careful white glove delivery service professionals who will carefully unpack and inspect each item, assemble it and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.

The delivery professionals are not permitted to move furniture currently in your home. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.

An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

What happens after I place an order?

After you place your order, our team will confirm the order within 24-48 hours with the factory. Once your order is confirmed, you will be given an estimated timeframe for delivery and information on the company that will be delivering your product.

An adult 18 years or older must be home to receive delivery.

Can the installers also install other furniture I have purchased?

For the sake of safety and liability, the white glove installation team is only permitted to touch, move, assemble or otherwise engage with products that are part of the Woodhaven purchase order.

Orders

How soon will I receive my order?

Most items are available for delivery within 2-4 weeks of ordering. Due to supply chain disruptions related to the COVID-19 virus, this lead time could be up to 10 weeks. The estimated delivery date is approximate and not guaranteed, and includes processing and shipping time. Shipping is only available in the contiguous 48 states and the District of Columbia.

What payment types do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express.

How do I change or cancel my order?

In an effort to coordinate with the Woodhaven factory to expedite the delivery of products, we support changes or cancellations to orders within 24-hours of placement. After that, products are either in transit or in assembly, and we cannot guarantee they can be modified or cancelled.

What happens if my furniture is damaged or needs to be replaced?

Please email our customer care team (support@woodhavenfurniture.com) with your order number, name, phone number and shipping address.

Refund Policy

At Woodhaven, we want you to be absolutely satisfied with your purchase.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition to be accepted.

In the case of a refund, we will refund your original payment method. Any associated return shipping costs will be deducted from the refund amount.

In the case of a damaged or defective item, we will work with you to find the best possible solution to make it right.

For any damage, return or refund, please email support@woodhavenfurniture.com and someone will assist you in the process.

Do cushions have zippers to remove for washing?

All loose cushions have zippers for reshaping the foam. Cushion covers cannot be removed for cleaning.